MR
Marthinus R
1 reviews | Active since Nov 2023
09 Nov 2023, 17:31
Useless don't ever sign up
Most useless service 24 hour down time on Fibre lines no feedback you have to ask them what is going on Engineers is working on it. Will I see a credit for the down time. What is the purpose of a service agent that says I will give you feedback and they don't you are the same as all services in South Africa useless unthanfull *****s
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
09 Nov 2023, 17:34Good day, Marthinus R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Nov 2023, 17:34
Official
Good day, Marthinus R
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
MR
Marthinus R's updateReviewer Update
10 Nov 2023, 08:49Another 18 hour delay. CS agents 8 different ones stating that Vuma is the issue and they are working on it. Mean time they did work on it because suddenly the area cant be work in at night while the CS agents 8 of them is telling you they are currently working on the issue. They dont check on the update or follow up on the update just saying they have 72 hours turn around time. That is why you are useless because if you tell your customers the straight truth that they will only work on the problem at day time we know not to follow up ourselves. You are the typical example of why Service centres and service providers are useless and not trustworthy. Telling a customer half truths and to say to a customer As I said who the hell do you think you are.
Vaalpark has a lot of Businesses running and a lots of customer you should be ashamed of your **** service and should sent yourselves on a course to understand what service and service feedback are.
Kind Regards
Your Customer Idiot
Vaalpark has a lot of Businesses running and a lots of customer you should be ashamed of your **** service and should sent yourselves on a course to understand what service and service feedback are.
Kind Regards
Your Customer Idiot
MR
Marthinus R's update10 Nov 2023, 08:49
Reviewer Update
Another 18 hour delay. CS agents 8 different ones stating that Vuma is the issue and they are working on it. Mean time they did work on it because suddenly the area cant be work in at night while the CS agents 8 of them is telling you they are currently working on the issue. They dont check on the update or follow up on the update just saying they have 72 hours turn around time. That is why you are useless because if you tell your customers the straight truth that they will only work on the problem at day time we know not to follow up ourselves. You are the typical example of why Service centres and service providers are useless and not trustworthy. Telling a customer half truths and to say to a customer As I said who the hell do you think you are.
Vaalpark has a lot of Businesses running and a lots of customer you should be ashamed of your **** service and should sent yourselves on a course to understand what service and service feedback are.
Kind Regards
Your Customer Idiot
Vaalpark has a lot of Businesses running and a lots of customer you should be ashamed of your **** service and should sent yourselves on a course to understand what service and service feedback are.
Kind Regards
Your Customer Idiot
MR
Marthinus R's updateReviewer Update
13 Nov 2023, 11:09It now has been 6 days with no feedback and you are still down
MR
Marthinus R's update13 Nov 2023, 11:09
Reviewer Update
It now has been 6 days with no feedback and you are still down
Vox Telecom's replyOfficial
14 Nov 2023, 13:44 Good day, Marthinus
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply14 Nov 2023, 13:44
Official
Good day, Marthinus
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
MR
Marthinus R's updateReviewer Update
15 Nov 2023, 14:35Vox you are lying you are useless
The service was on for one night and now off again the whole Vaalpark
With useless responses it is a Vumatell problem
I pay you not Vumatell
Gijon Cox: The outage was not completely resolved
The service was on for one night and now off again the whole Vaalpark
With useless responses it is a Vumatell problem
I pay you not Vumatell
Gijon Cox: The outage was not completely resolved
MR
Marthinus R's update15 Nov 2023, 14:35
Reviewer Update
Vox you are lying you are useless
The service was on for one night and now off again the whole Vaalpark
With useless responses it is a Vumatell problem
I pay you not Vumatell
Gijon Cox: The outage was not completely resolved
The service was on for one night and now off again the whole Vaalpark
With useless responses it is a Vumatell problem
I pay you not Vumatell
Gijon Cox: The outage was not completely resolved
Vox Telecom's replyOfficial
15 Nov 2023, 15:15Good day, Marthinus
Resolution was confirmed per call on14 November 2023 9:40 AM
We will escalate back to support for assistance.
Regards
Vox
Resolution was confirmed per call on14 November 2023 9:40 AM
We will escalate back to support for assistance.
Regards
Vox
Vox Telecom's reply15 Nov 2023, 15:15
Official
Good day, Marthinus
Resolution was confirmed per call on14 November 2023 9:40 AM
We will escalate back to support for assistance.
Regards
Vox
Resolution was confirmed per call on14 November 2023 9:40 AM
We will escalate back to support for assistance.
Regards
Vox
MR
Marthinus R's updateReviewer Update
15 Nov 2023, 16:58Your people phoned me to tell me it was never completely fixed so once again you post lie as the whole of Vaalpark is still off after 12 hours connected
Reas your own people service responses
Reas your own people service responses
MR
Marthinus R's update15 Nov 2023, 16:58
Reviewer Update
Your people phoned me to tell me it was never completely fixed so once again you post lie as the whole of Vaalpark is still off after 12 hours connected
Reas your own people service responses
Reas your own people service responses