SC
Sachia C

1 reviews | Active since Aug 2023

07 Aug 2023, 11:34

USELESS

PATHETIC SERVICE. I have had no internet connection for the past month and VOX refuses to cancel my service agreement or release my fibre line unless I make a cancellation payment of R2500, which is absurd considering that I’ve had NO INTERNET CONNECTION. All they do is log calls but nothing gets done! Most *********** service providers I am yet to encounter. I wouldn’t suggest anyone subscribes to their service. It’s a ****. Since I joined VOX FTTH, I literally only had internet for 3 weeks, thereafter dololo, yet I was still expected to make payments for a service I did not receive? USELESS

0
Replies (2)
Vox Telecom
Vox Telecom's reply07 Aug 2023, 12:58
Official
Good day,  Sachia C
  
 Thank you for your post. 
 
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance. 
 
 We will be in contact with you soonest to assist. 
 
 Kind Regards, 
 Vox  
Vox Telecom
Vox Telecom's reply11 Aug 2023, 09:58
Official
Good day, Sachia C
 
Thank you for your patience while this matter was being investigated. 
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
We also confirmed that you will not be canceling the services.

 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,  
Vox