Useless delivery

I signed up for FTTH towards the end of May 2015.<br> <br> To date I have not received my 1gb mobile sim as part of the package after having made numerous follow ups.<br> <br> I have also requested by telephone and email for an additional gigaset handset for months now, with no response.<br> <br> I was told by a VT tech that my router is configured incorrectly, so my voice line resets by itself on a weekly basis am I continuously needed to call in to reconfigure via anydesk/teamviewer. <br> <br> Can you rather send out a technician to sort it out once and for all!! To think I quit telkom for worse service.<br>