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AB
Anthony B

1 reviews | Active since Sept 2011

25 Sept 2016, 12:43

Useless data support and speed

<p>They called me to swap my network from telkom to them. </p> <p> </p> <p>So now I have both accounts. </p> <p> </p> <p>When I run my adsl through the telkom account it is seamless, as soon as I change the details to vox it is basically useless. </p> <p> </p> <p>Have spend hours on the phone with their help desk but still no luck. </p> <p> </p> <p>Really disappointed. </p>

0
Replies (3)
Vox Telecom
Vox Telecom's reply25 Sept 2016, 13:24
Official

DearAnthony, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly. Please take note of your Reference number - VOX***.

Regards

Vox Telecom

Best regards,

Vox Telecom
Vox Telecom's reply25 Sept 2016, 14:49
Official

Dear Anthony, as per our telephonic discussion, your request has been escalated for a call back on Monday. Please feel free to contact us should you have any further queries. (Customer Support ***) (Business Support ***) Reference Number - VOX***.

Best regards,

Vox Telecom
Vox Telecom's reply26 Sept 2016, 16:40
Official

Good day Anthony, please note that as per feedback received - your account has been cancelled and credited. Your reference number - VOX***.

We apologise for the inconvenience caused.

Regrads,

Vox Telecom.

Best regards,