TF
Theresa F
1 reviews | Active since Oct 2021
19 Mar 2024, 20:39
Useless customer service with Vox
I have signed up for Vox at my house and last Tuesday it was installed and to date it has not worked. None of the 087 lines work. If you try talk on the chat line you talk to a robot who cannot help and none of my emails have been responded to. So currently you are billing me for a service that does not exist.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
19 Mar 2024, 21:18Good day, Theresa F
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Mar 2024, 21:18
Official
Good day, Theresa F
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Mar 2024, 10:31Good day, Theresa.
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that the link issues were escalated to Frogfoot to assist as we were unable to reach the equipment on-site.
We received confirmation on 26/Mar/2024 that the connectivity has been restored.
The necessary amendments have been made on the account.
Please do let us know if there is anything else we can assist with.
Kind Regards,
Vox
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that the link issues were escalated to Frogfoot to assist as we were unable to reach the equipment on-site.
We received confirmation on 26/Mar/2024 that the connectivity has been restored.
The necessary amendments have been made on the account.
Please do let us know if there is anything else we can assist with.
Kind Regards,
Vox
Vox Telecom's reply28 Mar 2024, 10:31
Official
Good day, Theresa.
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that the link issues were escalated to Frogfoot to assist as we were unable to reach the equipment on-site.
We received confirmation on 26/Mar/2024 that the connectivity has been restored.
The necessary amendments have been made on the account.
Please do let us know if there is anything else we can assist with.
Kind Regards,
Vox
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that the link issues were escalated to Frogfoot to assist as we were unable to reach the equipment on-site.
We received confirmation on 26/Mar/2024 that the connectivity has been restored.
The necessary amendments have been made on the account.
Please do let us know if there is anything else we can assist with.
Kind Regards,
Vox