tM
thabo M
1 reviews | Active since Jul 2014
27 Jul 2023, 17:01
Useless Customer Service - Vox Telecoms
Vox Telecoms is always ready to debit one's account but they can't even fix a simple router issue. Been down for almost two weeks and nobody cares to escalate the matter. Every day when I call I get given a different silly reason why they cannot come to my house to fix this issue. Never use Vox, people. The most useless service ever!!!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
27 Jul 2023, 17:48Good day thabo,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint. The reference is VOX***4
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint. The reference is VOX***4
Kind Regards
Vox Team
Vox Telecom's reply27 Jul 2023, 17:48
Official
Good day thabo,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint. The reference is VOX***4
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint. The reference is VOX***4
Kind Regards
Vox Team
tM
thabo M's updateReviewer Update
28 Jul 2023, 16:28day 5 and still nothing from Vox. No one has called me. No Wi-Fi still. yet they debited me. Wow! I guess over the weekend it's back to finding a new ISP. Done with you people.
tM
thabo M's update28 Jul 2023, 16:28
Reviewer Update
day 5 and still nothing from Vox. No one has called me. No Wi-Fi still. yet they debited me. Wow! I guess over the weekend it's back to finding a new ISP. Done with you people.
Vox Telecom's replyOfficial
28 Jul 2023, 17:05Good day thabo,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply28 Jul 2023, 17:05
Official
Good day thabo,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
02 Aug 2023, 13:08 Good day, Thabo M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply02 Aug 2023, 13:08
Official
Good day, Thabo M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
tM
thabo M's updateReviewer Update
10 Aug 2023, 08:32Issue now resolved between Vox and Vuma. Still not happy with the SLA and how they handled this. It must never happen again.
tM
thabo M's update10 Aug 2023, 08:32
Reviewer Update
Issue now resolved between Vox and Vuma. Still not happy with the SLA and how they handled this. It must never happen again.