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Ashlea E

1 reviews | Active since Aug 2017

14 Nov 2017, 13:29

Useless customer service

I have sent multiple emails of queries and screen grabs of my problem. I have gotten no replies from Vox . My email server is not working and Im finding it difficult to set it up on my MacBook, I received a phone call from Vox, after explaining the situation the staff member thinks a MacBook is a phone and suggests I take it in for service, the call was cut and I have not received a call back ! POOR SERVICE

0
Replies (4)
Vox Telecom
Vox Telecom's reply14 Nov 2017, 14:24
Official

Good day Ashlea, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom

Vox Telecom
Vox Telecom's reply14 Nov 2017, 20:29
Official

Good Evening Ashlea,

Please be advised that we have escalated your request through to our EXCO department who will be in contact with you in the morning.

Regards

Vox

Vox Telecom
Vox Telecom's reply15 Nov 2017, 08:28
Official

Good Morning Ashlea,

Thank you for entrusting us with your request.

As per your discussion with our Support and Exco Manager, you have confirmed that the issue has been resolved.

Please feel free to direct any escalation to *** in future.

Kind Regards

Vox

Vox Telecom
Vox Telecom's reply15 Nov 2017, 08:28
Official

Good Morning Ashlea,

Thank you for entrusting us with your request.

As per your discussion with our Support and Exco Manager, you have confirmed that the issue has been resolved.

Please feel free to direct any escalation to *** in future.

Kind Regards

Vox