Useless consultants and poor service

Of zero stars was an option I would choose it. I canceled my contract with my previous SP because of poor service only to receive poor service. They keep telling me that they are waiting for Home Connect to release my line and there is no communication what so ever from VOX. I have to keep sending messages only to be told that my query will be escalated to Pedro (who I belive now does not exist) with no change. I tried calling, sending whatsapp messages and emailing to no avail. I told them to cancel my order since they are failing dismally to assist. And it's the fact that I use wifi to attend my online classes, now I have to spend a lot of money for data. 😠 😡