1 reviews | Active since May 2018
Useless company. If you are planning on moving address
I signed up with Vox after my network proved from Zoom Network transferred me to Vox. Biggest mistake I have ever made. I have been with Vox for almost 10 months, we wanted to move the address because we sold our house and we decided to rent. We contact Vox and ask them if we could move our fiber line from one address to the next and the answer was yes but we had to cancel the contract and start a new contract with the new address and now there were no cancelation fees due.
But then we needed to start a new 12-month contract with them again. After one month of forward and back emails to Vox, they could not help us. (all the other providers like Mweb, Telecom, Vumtel, and ens.. they can assist you with moving your fiber line to a new address but not Vox even tho the place where we live now has a Vox line connected but yet they cant move your line.
Now i have to pay cancellation fees with is R2900
I WOULD NOT RECOMMEND VOX TO ANYONE. THEY ALMOST NEVER GET BACK TO YOU AFTER SENDING THEM EMAILS, YOU CANT COME PLAIN ABOUT THE SERVICE BECAUSE THERE IS NO SERVICE TO COMPLAIN ABOUT.
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox