LG
Lungile G
1 reviews | Active since Mar 2023
02 Sept 2023, 16:37
Useless comapny
You guys are uselss.
I'm your client and my fibre connection is down but you guys are not saying anything to me regarding the issue, but instead you supp**** me with the contact number for MetroFibre so that I should do follow-ups with them.
Then why am I even paying you guys cause you offer no service to me.
I have been sitting without connection for three weeks now and what's worse is that when I contact you guys, all you say is that we have logged a call with the service provider and we will get back to you once we have feedback.
What good is that doing for me because after that I get nothing fron you.
It's now end of the month and I'm expected to pay you guys but what am I actually paying for because you'll are doing nothing for me.
You guy's don't even deserve a star on the ratings.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
02 Sept 2023, 17:37Good day Lungile G
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply02 Sept 2023, 17:37
Official
Good day Lungile G
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
LG
Lungile G's updateReviewer Update
12 Sept 2023, 17:52I must commend the guy who has been keeping me up to date regarding this issue after I had logged the complaint.
My fibre is still down but I must say that over the past couple of days, I have been receiving regular communication from VOX, even when I didn't have network on my phone, the guy took his time to send me an email regarding the feedback.
Metrofibre has promised to come tomorrow to resolve the issue and I will wait for them.
My fibre is still down but I must say that over the past couple of days, I have been receiving regular communication from VOX, even when I didn't have network on my phone, the guy took his time to send me an email regarding the feedback.
Metrofibre has promised to come tomorrow to resolve the issue and I will wait for them.
LG
Lungile G's update12 Sept 2023, 17:52
Reviewer Update
I must commend the guy who has been keeping me up to date regarding this issue after I had logged the complaint.
My fibre is still down but I must say that over the past couple of days, I have been receiving regular communication from VOX, even when I didn't have network on my phone, the guy took his time to send me an email regarding the feedback.
Metrofibre has promised to come tomorrow to resolve the issue and I will wait for them.
My fibre is still down but I must say that over the past couple of days, I have been receiving regular communication from VOX, even when I didn't have network on my phone, the guy took his time to send me an email regarding the feedback.
Metrofibre has promised to come tomorrow to resolve the issue and I will wait for them.
Vox Telecom's replyOfficial
26 Sept 2023, 09:39Good day, Lungile
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply26 Sept 2023, 09:39
Official
Good day, Lungile
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
LG
Lungile G's updateReviewer Update
26 Sept 2023, 10:17I would like to state my connection has been restored and that Neeresh was very helpful in resolving my issue. He was in constant communication with me, even when it was something that didn't sit well with me. I appreciate the efforts he took to ensure that I get the assistance I wanted.
LG
Lungile G's update26 Sept 2023, 10:17
Reviewer Update
I would like to state my connection has been restored and that Neeresh was very helpful in resolving my issue. He was in constant communication with me, even when it was something that didn't sit well with me. I appreciate the efforts he took to ensure that I get the assistance I wanted.