Useless accounts department I am embarrassed to be at Vox

This one reckless and useless ****en company. Their accounts people are useless and serve no purpose. I made a deposit of more than what is due on my account on the 1st of the month. I even called them and send them the deposit slip. They assured me they will sort it out, and the consultant even logged a ticket with her name on my account. Now on the third Vox goes ahead and does a debit order on the account anyway. So in 2 days time no-one did ****all to allocate my deposit to my account. And now Vox has the audacity to want to charge 40 rand for their recklessness? Keep on sending emails and sms about a ****en account I have already paid? How daft can a telecommunications company be? Seems like the greedy probably not making money. the management should look at their **** service and understand why!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1