USELESS

Item: Vox Telecom
Rating: 1
Author: Zane S

We purchased a new home, cancelled the old line and informed VOX of the situation back in NOV 2022.

Unfortunately due to the previous owner of the new home, we were unable to install a VOX line as he had not cancelled his line in the correct time frame. So the effective NEW Line date became 1 Jan 2022.

I informed VOX of this early in DEC of 2022 and have since sent numerous follow up mails to find out when the line is able to be installed now in Jan as we are now good to go... No response to any mails since Nov/Dec last year, no phone call, NOTHING!

It is very clear that VOX doesnt want our business...

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

06 Jan 2023, 10:43

Good day Zane S

Thank you for your enquiry. Kindly note that we have noted the above and escalated have accordingly for assistance.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,

Vox

Vox Telecom's reply06 Jan 2023, 10:43

Official

Zane S's updateReviewer Update

06 Jan 2023, 13:41

3 hours later and still nothing from VOX... somehow I'm not surprised!

Zane S's update06 Jan 2023, 13:41

Reviewer Update

3 hours later and still nothing from VOX... somehow I'm not surprised!

Vox Telecom's replyOfficial

27 Jan 2023, 07:28

Good day, Zane S

Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vo x

Vox Telecom's reply27 Jan 2023, 07:28

Official