URGENT COMPLAINT

So Ive been a client with VOX for over 2 years I decide to move addresses it becomes a major problem.Countless calls to the contact centre speaking to over 20 agents who are either not interested or they just cold transferring the call to nothing and nobody. Weve spoken to Melanie Ellis, Megan Govender and Pat an agent that tried helping us.This has been going on since March it is now April!!! I work remotely so Ive not been able to work for a month (loss of income) I would like to know how "VOX"(More than just a market-leading Internet Service Provider, Vox offers a range of solutions to connect South Africans to the world) is going to compensate me for this loss of income as I have a 8 month old and a wife to provide for. I cancelled the line of the old address and requested a new line for the new address.I was told my old line is suspended due to an outstanding amount of which I never even used the internet for that month but the rule is if you dont pay my new account wont be activated, so as a good citizen and slave to the system I have to try and find the finances to pay the oustanding amount which I pay, I get told once payment reflects my line will be activated in 24 hours its been 72 hours I have no internet=no work=no pay do you get what im saying??. I would like to know why the service that im paying for that Ive been paying is so absolutely pathetic. Im saddened by the fact that no one cares and that it has to lead to a hellpeter post for me to get some sort of assistance. If any one out there cares it would be greatly appreciated if my requests can be addressed as URGENT as we have lost our patience and our faith in VOX (market-leading Internet Service Provider). I cannot go any longer without working due to no internet connection as I can potentially be dismissed.