Urgent Billing Dispute

I am extremely disappointed with the service I am currently receiving.

When I signed up, I was told I would be billed R171 per month, yet I have been charged different amounts every month without explanation.

On 20 April, I received a WhatsApp message informing me that my account is suspended. I emailed the accounts department on 23 April to query why I am being charged for a service I have not used since March. The response I received on 30 April from Tamerlynn Schubert did not address my concern about the the suspension of my line and the way forward.

Today, I received a call from a Vox agent threatening to hand over my account to debt collectors. I explained that I am willing to pay for the last month even though I did not use the service, but I should not be charged for May, especially since: • My line is suspended on 20 April, • I have not used the service since March, and • Vox charges clients in advance.

The agent promised to consult her team leader and get back to me before the end of the day, but once again, I received no feedback I am requesting the following: 1. A detailed breakdown of all charges on my account. 2. A refund or credit for May, since I did not use the service.but because of the one month notice I can still pay for April. 3. Written confirmation that my account is cancelled. 4. Written confirmation that I will not be handed over to debt collectors. Please treat this as an urgent matter. If I do not receive a resolution within 7 working days, I will escalate this complaint to ICASA and the National consumer commission as this is daylight *******.