RG
Ronell G
1 reviews | Active since Jul 2022
08 Jul 2022, 14:11
Urgent assistance required - beyond upset!!
I am beyond upset! I have Vox notice of my new address over one month ago. After many follow ups They eventually sent Vumatel to my new address this week only. Again after many follow ups for the router required in order for me to have actual connectivity , the courier company calls me to advise that they were given my Old address for delivery!!! I amazing so upset as my husband and I work from home, and have already spent hundreds in having to purchase data whilst Vox tries to do their job. I'm still without a router, I can't get through to Vox telephonically, and my emails are just returned with ticket Numbers. I need urgent help before I go broke from all this data purchases or we lose our jobs!!!
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Replies (2)
Vox Telecom's replyOfficial
08 Jul 2022, 14:44Good day, Ronell G
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 Jul 2022, 14:44
Official
Good day, Ronell G
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
20 Jul 2022, 14:24Good day, Ronell G
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team that internet connectivity had been restored on the 8th of July after we assisted with configuring your router with your new PPPoE details.
We received confirmation that that the new router has been delivered for self – installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team that internet connectivity had been restored on the 8th of July after we assisted with configuring your router with your new PPPoE details.
We received confirmation that that the new router has been delivered for self – installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply20 Jul 2022, 14:24
Official
Good day, Ronell G
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team that internet connectivity had been restored on the 8th of July after we assisted with configuring your router with your new PPPoE details.
We received confirmation that that the new router has been delivered for self – installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team that internet connectivity had been restored on the 8th of July after we assisted with configuring your router with your new PPPoE details.
We received confirmation that that the new router has been delivered for self – installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox