Upset paying client, Zero support from Vox

My services were cancelled on 1st July 2024 reason being is a R25 that was paid beginning of June. When I called accounts department the person I spoke to told me that was an error on their side the account shouldn't have been cancelled.

Since the 1st I've been transferred to all departments at Vox with each person telling me a different story. Some say the account will be reactivated some say I need a new installation.

On the 10th June I received an email saying the account has been activated and they have started billing. Up until now I still don't have a internet , I am paying for a service I'm not getting.

I've spent so much airtime calling the technical department, holding the line for 30minutes just to speak to a person who cannot assist me. All they say the line is working on their side.

What is a person to do to get a service they're paying for.