CJ
Carla J
1 reviews | Active since Feb 2015
26 Jul 2023, 11:44
UPS Volta 700
So upset with the service received. They sold me a new UPS and on the day I received it, it stopped working. They promised me a replacement and now I am waiting, not getting any feedback on my emails, calls, etc. Now I am being told there is no stock, but they are charging me pro rato. Not happy at all!!!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
26 Jul 2023, 12:21Good day, Carla J
Thank you for your review.
Kindly note that the details of your query has been sent to the logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply26 Jul 2023, 12:21
Official
Good day, Carla J
Thank you for your review.
Kindly note that the details of your query has been sent to the logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the logistics team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
CJ
Carla J's updateReviewer Update
26 Jul 2023, 12:43Thank you. I have been trying to get answers for days via calls, emails and WhatsApp but getting nowhere. I either need a replacement immediately or for the full UPS to be refunded and collected.
CJ
Carla J's update26 Jul 2023, 12:43
Reviewer Update
Thank you. I have been trying to get answers for days via calls, emails and WhatsApp but getting nowhere. I either need a replacement immediately or for the full UPS to be refunded and collected.
Vox Telecom's replyOfficial
28 Jul 2023, 13:02Good day, Carla
Thank you for your patience whilst this matter was being attended to.
The onsite team confirmed the new UPS has been installed, and tested.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being attended to.
The onsite team confirmed the new UPS has been installed, and tested.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply28 Jul 2023, 13:02
Official
Good day, Carla
Thank you for your patience whilst this matter was being attended to.
The onsite team confirmed the new UPS has been installed, and tested.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being attended to.
The onsite team confirmed the new UPS has been installed, and tested.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
CJ
Carla J's updateReviewer Update
28 Jul 2023, 13:50Hi.
Yes, I got good assistance from Nadine. She has been very good.
I received a new UPS but it has the same problem where it does not charge fully. It stops charging at 60-80%. I've asked for a full refund and a cancellation as these UPS just do not work it seems.
Cancellation ticket has been received and I am awaiting further information.
Yes, I got good assistance from Nadine. She has been very good.
I received a new UPS but it has the same problem where it does not charge fully. It stops charging at 60-80%. I've asked for a full refund and a cancellation as these UPS just do not work it seems.
Cancellation ticket has been received and I am awaiting further information.
CJ
Carla J's update28 Jul 2023, 13:50
Reviewer Update
Hi.
Yes, I got good assistance from Nadine. She has been very good.
I received a new UPS but it has the same problem where it does not charge fully. It stops charging at 60-80%. I've asked for a full refund and a cancellation as these UPS just do not work it seems.
Cancellation ticket has been received and I am awaiting further information.
Yes, I got good assistance from Nadine. She has been very good.
I received a new UPS but it has the same problem where it does not charge fully. It stops charging at 60-80%. I've asked for a full refund and a cancellation as these UPS just do not work it seems.
Cancellation ticket has been received and I am awaiting further information.