MA
Michiel A
1 reviews | Active since Dec 2015
20 Jun 2024, 14:19
Upgrade your service at VOX and pay a cancellation service for the old service!
At the end of March we upgraded our internet service from capped to uncapped; all was arranged smoothly but when the invoice came, we were charged a cancellation fee .... "All a mistake" is the version of the sales person, who failed to mention these costs when quoting. It is with the accounts department. Three months later, everyone at Vox is pointing fingers at eachother, meanwhile the have my cancellation fee and think the buck stops there.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
20 Jun 2024, 15:00Good day, Michiel V
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply20 Jun 2024, 15:00
Official
Good day, Michiel V
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
MA
Michiel A's updateReviewer Update
21 Jun 2024, 07:55Good Morning All,
There is unfortunately no feedback however, I can assure you that the credit ticket has been requested.
Michiel please note that the cancellation penalty fee was system generated due to the terms & conditions associated with that specific product. The credit has been requested due to the item being replaced.
This would have been a normal upgrade should you have been upgrading from the same product however, the Capped & Uncapped packages are different and instead of doing an upgrade, the 50GB was replaced by something new which is the Uncapped package. Therefore, the 50GB needed to be cancelled.
I will update you once feedback is received
That was the response from the account manager; not sure why we need to go there again. Exactly the reason why I am trying other routes.
That was the response from the account manager; not sure why we need to go there again. Exactly the reason why I am trying other routes.
MA
Michiel A's update21 Jun 2024, 07:55
Reviewer Update
Good Morning All,
There is unfortunately no feedback however, I can assure you that the credit ticket has been requested.
Michiel please note that the cancellation penalty fee was system generated due to the terms & conditions associated with that specific product. The credit has been requested due to the item being replaced.
This would have been a normal upgrade should you have been upgrading from the same product however, the Capped & Uncapped packages are different and instead of doing an upgrade, the 50GB was replaced by something new which is the Uncapped package. Therefore, the 50GB needed to be cancelled.
I will update you once feedback is received
That was the response from the account manager; not sure why we need to go there again. Exactly the reason why I am trying other routes.
That was the response from the account manager; not sure why we need to go there again. Exactly the reason why I am trying other routes.
Vox Telecom's replyOfficial
27 Jun 2024, 13:27Good day, Michiel V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply27 Jun 2024, 13:27
Official
Good day, Michiel V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox