Upgrade service speed, got suspended.

I ordered a line upgrade on the 24th of January and waited. About a week ago I followed up to find out why my line wasn't upgraded yet, so they reordered the upgrade or something like that. So every afternoon when I get home, I log on to my account to see if the upgrade was done or not, and every afternoon I'm greated by a pending message on my line. But today was different, today I was greated by a Account suspended message. So I got into contact with vox to find out what the hell is going on? And the response was they will get back to me... and that they noticed that I have a pending upgrade on my line? What is going at Vox? This is so unprofessional, I just wanted to upgrade my internet speed from 60/60 to 120/120, and somehow got my account suspended. I'm in credit with my account, paid up. But suspended...