Unwarranted Billing Practice - Pending Complaint to be Logged with ICASA

I need to make people aware of Irregular billing practices at Vox Telecom. In March 2023 we app**** and activated a Fiber line. One of their conditions is that if the connection is cancelled with in a 12-month period there would be an amount payable for early termination. How ever we cancelled our fiber line in June 2024. A period longer than 12 months had passed when we cancelled. All amounts were paid up and there was nothing owing to Vox Telecoms and cancellation was approved as from July/August 2024 this year.

Two months have passed and now all of a sudden there is an amount outstanding of R1 975.00 for September 2024, with no phone call received or any communication received. Just invoice received via e-mail, no other communication prior to that. As far as I know we were told that should we cancel in the 12-month period we will have to pay for the router. After the 12-month period the router would be ours and no fees would be required for this. We have logged a ticket for someone to call us back, yet no one is making an effort from their side.

Should this unwarranted invoice of R1 999.00 not be reversed by COB today will I log a complaint for unfair billing practices by a Telecommunications Provider with the Independant Communications Authority of South Africa.