Unusable service due to bad technical infrastructure.

What a shower! We signed up for their Fibre to the Home service to use Voice Over Internet Protocol (VOIP). We we spoke to their sales person and were assured that the service was suitable for VOIP and that it was a 'month by month' contract. Both were untrue. Firstly, VOX blamed Vumatel for the problems we were having. Not surprisingly, this was also untrue. We then started testing the connection with PingPlotter, which showed ********** 'latency' and 'lost packet'; problems. These were so bad that the service was unusable and we could see why. The problem lay in their own servers. Then the dance of death with their Customer Service department started. If VOX spent a fraction of what they must spend on customer service costs on their servers, VOX would have the best service in Africa. We even contacted their CEO [email address available on VOX Group web site] but still nothing. Formal complaints need to be sent to ***, otherwise complaining is a waste of time.