Unstable Connection & Lack of Support – Ending Service

Item: Vox Telecom
Rating: 1
Author: Murunwa M

The service has become extremely disappointing — unstable, unreliable, and not worth the money I pay each month. I’m not sure if you still support the Northgate area, but the quality has dropped badly and needs urgent improvement.

I logged a call Ref VOX***1, yet no one followed up. After 5 years as a customer, this is truly disappointing. Sadly, this is the end of our journey. It’s unfortunate to part on such a bad note, and I cannot recommend your service to anyone.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

03 Oct 2025, 11:05

Good day, Murunwa

Thank you for your review.

The above has been noted and escalated for assistance.

Please await a call from our technical agent as they will be making contact shortly.

Kind regards,
Vox

Vox Telecom's reply03 Oct 2025, 11:05

Official

Vox Telecom's replyOfficial

05 Oct 2025, 08:54

Good morning, Murunwa.

Thank you for your patience while the matter was being attended to.

We have received confirmation that the Support team app**** changes to your service to reduce interference on 2GhZ, which resolved the issues experienced.

Please do let us know if there is anything else we can assist you with.

Kind Regards,
Vox

Vox Telecom's reply05 Oct 2025, 08:54

Official