LK
Louise K
1 reviews | Active since Dec 2022
04 Dec 2022, 20:11
Unstable connection and no call centre support
Terrible service from Vox through call centre. No answer on technical support after hours.
We have constant connection interruptions for the last two days and there is no answer at the call centre.
Does Vox intend to make a plan for back up power as I assume connectivity issues are related to loadshedding?
I am cancelling my contract as soon as possible. ********** service and truly dissapointed. 👎
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
04 Dec 2022, 20:38Good day, Louise.
Thank you for your review.
Kindly note that there is currently an ongoing outage in your area over the Vumatel Network.
Vumatel GPON Services (FTTH). Customers may experience problems with slow download speeds. Fault has been escalated to Vumatel for investigation
Kindly note that Outage notifications have been sent to the affected customers.
The fault has been escalated to Vumatel for further assistance.
Kind Regards,
Vox
Thank you for your review.
Kindly note that there is currently an ongoing outage in your area over the Vumatel Network.
Vumatel GPON Services (FTTH). Customers may experience problems with slow download speeds. Fault has been escalated to Vumatel for investigation
Kindly note that Outage notifications have been sent to the affected customers.
The fault has been escalated to Vumatel for further assistance.
Kind Regards,
Vox
Vox Telecom's reply04 Dec 2022, 20:38
Official
Good day, Louise.
Thank you for your review.
Kindly note that there is currently an ongoing outage in your area over the Vumatel Network.
Vumatel GPON Services (FTTH). Customers may experience problems with slow download speeds. Fault has been escalated to Vumatel for investigation
Kindly note that Outage notifications have been sent to the affected customers.
The fault has been escalated to Vumatel for further assistance.
Kind Regards,
Vox
Thank you for your review.
Kindly note that there is currently an ongoing outage in your area over the Vumatel Network.
Vumatel GPON Services (FTTH). Customers may experience problems with slow download speeds. Fault has been escalated to Vumatel for investigation
Kindly note that Outage notifications have been sent to the affected customers.
The fault has been escalated to Vumatel for further assistance.
Kind Regards,
Vox
LK
Louise K's updateReviewer Update
05 Dec 2022, 11:44It is interesting how you are able to reply within a day on a Hello Peter complaint, but still, from Friday, your technical support customer service line remains unanswered?
The same issue with interrupted connection is ongoing from Friday and has still not been resolved. And no response to my question regarding back up for loadshedding?
Useless.
The same issue with interrupted connection is ongoing from Friday and has still not been resolved. And no response to my question regarding back up for loadshedding?
Useless.
LK
Louise K's update05 Dec 2022, 11:44
Reviewer Update
It is interesting how you are able to reply within a day on a Hello Peter complaint, but still, from Friday, your technical support customer service line remains unanswered?
The same issue with interrupted connection is ongoing from Friday and has still not been resolved. And no response to my question regarding back up for loadshedding?
Useless.
The same issue with interrupted connection is ongoing from Friday and has still not been resolved. And no response to my question regarding back up for loadshedding?
Useless.