MM
Masingita M
1 reviews | Active since Sept 2021
01 Oct 2023, 13:50
Unstable Connection
I am really unimpressed with Vox. I recently cancelled my subscription with Rain to move to fibre, little did I know that I’d be met with connectivity issues.
I won’t lie, the online technicians have been very helpful and patient but my disappointment is that a solution has not been found. My connection drops so regularly that I miss so much, including phone calls and messages when my phone is locked. I have been with Vox/ Vumatel for a month and this never used to happen with Rain nor does it happen when I’m connected to other Wi-Fi connections.
Is anyone having a similar issue? I need a solution that will work
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
01 Oct 2023, 14:11Good day Masingita M,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply01 Oct 2023, 14:11
Official
Good day Masingita M,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
MM
Masingita M's updateReviewer Update
03 Oct 2023, 05:46I am really not happy. Everyday I’m on the phone with Vox. I am now having to look into the cost implications of cancelling because I have not had one single day of stable connection since August.
MM
Masingita M's update03 Oct 2023, 05:46
Reviewer Update
I am really not happy. Everyday I’m on the phone with Vox. I am now having to look into the cost implications of cancelling because I have not had one single day of stable connection since August.
Vox Telecom's replyOfficial
03 Oct 2023, 08:31 Good day Masingita M,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply03 Oct 2023, 08:31
Official
Good day Masingita M,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
MM
Masingita M's updateReviewer Update
08 Oct 2023, 11:08I’m sad that I’m not 100% sure what his name is but I think he said Claud. After over a month of struggling he was the one that finally understood and was able to fix my issues.
For anyone reading, please note my issue was resolved. Vox was also very responsive and checked daily for progress regarding the issue.
For anyone reading, please note my issue was resolved. Vox was also very responsive and checked daily for progress regarding the issue.
MM
Masingita M's update08 Oct 2023, 11:08
Reviewer Update
I’m sad that I’m not 100% sure what his name is but I think he said Claud. After over a month of struggling he was the one that finally understood and was able to fix my issues.
For anyone reading, please note my issue was resolved. Vox was also very responsive and checked daily for progress regarding the issue.
For anyone reading, please note my issue was resolved. Vox was also very responsive and checked daily for progress regarding the issue.
Vox Telecom's replyOfficial
08 Oct 2023, 11:49Dear Masingita M
We thank you for the compliment raised on one of our treasured agents !
We will certainly forward your message to the relevant heads of departments in order to have his excellent service rewarded.
Thank you for taking the time to write this review.
Regards
Vox
We thank you for the compliment raised on one of our treasured agents !
We will certainly forward your message to the relevant heads of departments in order to have his excellent service rewarded.
Thank you for taking the time to write this review.
Regards
Vox
Vox Telecom's reply08 Oct 2023, 11:49
Official
Dear Masingita M
We thank you for the compliment raised on one of our treasured agents !
We will certainly forward your message to the relevant heads of departments in order to have his excellent service rewarded.
Thank you for taking the time to write this review.
Regards
Vox
We thank you for the compliment raised on one of our treasured agents !
We will certainly forward your message to the relevant heads of departments in order to have his excellent service rewarded.
Thank you for taking the time to write this review.
Regards
Vox