MM
Masingita M
1 reviews | Active since Sept 2021
02 Apr 2025, 11:52
Unstable Connection
Why does the connection disconnect everytime my device is idle/locked. Is this a Vox or Vumatel issue?
This is not an issue with my settings as I don’t experience this when I’m connected to other networks.
Does anyone know or experiences something similar. Vox doesn’t seem to know why.
Helpful (0)
Replies (9)0
Replies (9)
Vox Telecom's replyOfficial
02 Apr 2025, 12:06Good day, Masingita M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Apr 2025, 12:06
Official
Good day, Masingita M
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Apr 2025, 10:46Good day, Masingita M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply04 Apr 2025, 10:46
Official
Good day, Masingita M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
MM
Masingita M's updateReviewer Update
04 Apr 2025, 15:13Thanks for responding but the issue isn’t resolved.
MM
Masingita M's update04 Apr 2025, 15:13
Reviewer Update
Thanks for responding but the issue isn’t resolved.
MM
Masingita M's updateReviewer Update
07 Apr 2025, 18:25Good day, please note that this problem is persisting. I have to physically open my phone to trigger the network to come back and only then do I get notifications. This only happens on the Vox network. Please kindly assist.
MM
Masingita M's update07 Apr 2025, 18:25
Reviewer Update
Good day, please note that this problem is persisting. I have to physically open my phone to trigger the network to come back and only then do I get notifications. This only happens on the Vox network. Please kindly assist.
Vox Telecom's replyOfficial
07 Apr 2025, 18:34Good day.
Thank you for your message. We have escalated the query to our support department. They will look into the connection and assist.
Regards
Thank you for your message. We have escalated the query to our support department. They will look into the connection and assist.
Regards
Vox Telecom's reply07 Apr 2025, 18:34
Official
Good day.
Thank you for your message. We have escalated the query to our support department. They will look into the connection and assist.
Regards
Thank you for your message. We have escalated the query to our support department. They will look into the connection and assist.
Regards
MM
Masingita M's updateReviewer Update
07 Apr 2025, 18:49Thanks I was on the phone with one of your consultants. She says the issue is my phone but I only experience this when I’m home, never on friends WiFis or work WiFi. What’s the explanation.
MM
Masingita M's update07 Apr 2025, 18:49
Reviewer Update
Thanks I was on the phone with one of your consultants. She says the issue is my phone but I only experience this when I’m home, never on friends WiFis or work WiFi. What’s the explanation.
Vox Telecom's replyOfficial
07 Apr 2025, 19:06We have added the above to the escalation. Our support team will advise further.
Vox Telecom's reply07 Apr 2025, 19:06
Official
We have added the above to the escalation. Our support team will advise further.
MM
Masingita M's updateReviewer Update
09 Apr 2025, 13:37I finally got the help I needed. Thanks Vox. The last support agent that called me fixed the issue. I think he said his name was Niresh but my spelling may be wrong. Thanks a mil.
MM
Masingita M's update09 Apr 2025, 13:37
Reviewer Update
I finally got the help I needed. Thanks Vox. The last support agent that called me fixed the issue. I think he said his name was Niresh but my spelling may be wrong. Thanks a mil.
Vox Telecom's replyOfficial
09 Apr 2025, 13:40Good day , Masingita
Thank you for the positive feedback.
Thank you for the positive feedback.
Vox Telecom's reply09 Apr 2025, 13:40
Official
Good day , Masingita
Thank you for the positive feedback.
Thank you for the positive feedback.