Unsatisfying service

I logged a case with them on the 08/12/25 regarding my Ups box which was not charging went through all the questions and was told they will need to replace it ,been doing follows up and every time I call will be told they escalating my case,no communication was done what stand out is when I called in the new year was told my case has been allocated to someone who is on leave,and I was suppose to have spoken to stage zero,like why would a case be given to someone who is not in the office,that alone shown me there is no customer service neither respect to their clients,reached out to stage zero on email and they advised the case hasn't been migrated to them and there is nothing they can do on their side, why do I have to stay without a back up for a month which affected me cause I work from home and this helps when there is load reduction,mind you been paying without fail almost done with my contract,never doing business with them even recommend them to anyone I know