1 reviews | Active since Aug 2019
Unsatisfied client
I took out a contract in July 2020 with Vox and was not informed that I needed to pay a once-off fee for the router. When I inquired about rather taking the one that was on rental with the Channel Manager, Clinton Green, he went and changed my package without informing me of the cost implications involved. As I work from home I lost a day of work and the next day I had to travel to the office to work as my wifi was no longer working cause they changed the sim card. I had to figure this out on my own once again as I was not told anything by Clinton. At the end on August they debited my account with an amount of R2 692.00 and I took out a contract for R360.00. When I inquired about is, it was R999.00 cancellation fee and the R1449.00 once off fee for the original router.
I want this money back urgently. I constantly send emails and call Clinton but he never responds to my mails or calls. When he does respond, he takes forever and does not treat it as a matter of urgency. I need this money as I never budgeted for this and my debit orders have now returned because of this as well. When I spoke to him yesterday, he informed me about the 4 levels of approval stages that it has to go to for the refund to be done. I don't care about your process, I need my money and I don't care how you make it happen but I need it ASAP. There is no sense of urgency when it comes to Vox and no client service what so ever.
I need someone to urgently resolve this issue for me or all hell will break loose.
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
I have still not have any reply to my query.
I have still not have any reply to my query.
I took out a contract in July 2020 with Vox and was not informed that I needed to pay a once-off fee for the router. When I inquired about rather taking the one that was on rental with the Channel Manager, Clinton Green, he went and changed my package without informing me of the cost implications involved. As I work from home I lost a day of work and the next day I had to travel to the office to work as my wifi was no longer working cause they changed the sim card. I had to figure this out on my own once again as I was not told anything by Clinton. At the end on August they debited my account with an amount of R2 692.00 and I took out a contract for R360.00. When I inquired about is, it was R999.00 cancellation fee and the R1449.00 once off fee for the original router.
I want this money back urgently. I constantly send emails and call Clinton but he never responds to my mails or calls. When he does respond, he takes forever and does not treat it as a matter of urgency. I need this money as I never budgeted for this and my debit orders have now returned because of this as well. When I spoke to him yesterday, he informed me about the 4 levels of approval stages that it has to go to for the refund to be done. I don't care about your process, I need my money and I don't care how you make it happen but I need it ASAP. There is no sense of urgency when it comes to Vox and no client service what so ever.
I need someone to urgently resolve this issue for me or all hell will break loose.
Is anyone going to get this sorted out for me. It seems like no one care at Vox about their clients. We are going through a pandemic and we need all the money have and they just dont care.
I took out a contract in July 2020 with Vox and was not informed that I needed to pay a once-off fee for the router. When I inquired about rather taking the one that was on rental with the Channel Manager, Clinton Green, he went and changed my package without informing me of the cost implications involved. As I work from home I lost a day of work and the next day I had to travel to the office to work as my wifi was no longer working cause they changed the sim card. I had to figure this out on my own once again as I was not told anything by Clinton. At the end on August they debited my account with an amount of R2 692.00 and I took out a contract for R360.00. When I inquired about is, it was R999.00 cancellation fee and the R1449.00 once off fee for the original router.
I want this money back urgently. I constantly send emails and call Clinton but he never responds to my mails or calls. When he does respond, he takes forever and does not treat it as a matter of urgency. I need this money as I never budgeted for this and my debit orders have now returned because of this as well. When I spoke to him yesterday, he informed me about the 4 levels of approval stages that it has to go to for the refund to be done. I don't care about your process, I need my money and I don't care how you make it happen but I need it ASAP. There is no sense of urgency when it comes to Vox and no client service what so ever.
I need someone to urgently resolve this issue for me or all hell will break loose.
Is anyone going to get this sorted out for me. It seems like no one care at Vox about their clients. We are going through a pandemic and we need all the money have and they just dont care.