Unsatisfactory with their service

On the 1 October 2022, my account was suspended of which payment was done on the 29 September 2022, and the matter was resolved on this platform on the 1November 2022. The whole month of October, I didn't utilize Vox services.

On the 16 November 2022, I paid an amount of R500 to Vox account, on the 11 December 2022, I received a letter confirming that my account has been suspended. I wrote an email to them informing them that I don't owe them, I paid on the 16 November and proof was sent to Marlene and its team. I cannot pay for the month of October because I didn't utilize their services as account was fully paid for the month of Oct, and the account was released in November. I wanted to know from them which month did I owe them? They don't pick up their calls, you hold forever bcoz I really needed clarity.