1 reviews | Active since May 2019
Unsatisfactory Services
Unsatisfactory Results For Services Not Received
My original application for services were made with Vox Telecommunications on the 23 June 2023 for WIFI connectivity to be active from the 01 July 2023. On the morning of the 30 June 2023, I messaged the Sales person to find the progress( Her reply was "Hi. Will check in a bit". I did not get any feedback from her the entire day. The afternoon of the 30 June 2023 , I forwarded an email to CANCELL MY REQUEST FOR SERVICES as i cannot see myself going forward with Vox . I have not had any Installation, Activation or Connectivity from Vox yet Vox continues to demand payment for all these services. i have made numerous calls and forwarded many,many emails and this matter is not resolved. It is very Unjust to request payment when this application for services was cancelled before installation,activation or connectivity.
To date this matter cannot be resolved as payment for No Services is still being Demanded by VOX TELECOMMUNICATIONS.
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Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Customer Service to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecommunications (Elouise) made contact on the 08 September 2023 advising that the matter has been resolved...a credit will be passed within 72 hours...however when I called her on the 13 September 2023 after I received an email from Vox demanding payment. Eloise advised that the credits department is not passing any credits and I have to make payment.
There is no proper communication between Vox Telecommunications and the Customer.
Please advise as to the way forward.
Vox Telecommunications (Elouise) made contact on the 08 September 2023 advising that the matter has been resolved...a credit will be passed within 72 hours...however when I called her on the 13 September 2023 after I received an email from Vox demanding payment. Eloise advised that the credits department is not passing any credits and I have to make payment.
There is no proper communication between Vox Telecommunications and the Customer.
Please advise as to the way forward.