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Nompumelelo D

1 reviews | Active since Sept 2020

04 Jun 2022, 20:17

Unsatisfactory Service

Internet was cut off in the evening even though we have paid our monthly fees for unlimited Fibre. We made a call and were told that it was an isolated issue. But they could not inform us on the process and told us to wait for 72 hours for the issue to be resolved. This is an inconvenience as we utilize the wifi for work and leisure purposes and we are not given sufficient responses on how will this issue be expedited and resolved. We pay our monthly fees consistently but we do not get the value of our money and the requisite service delivery.

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Replies (4)
Vox Telecom
Vox Telecom's reply04 Jun 2022, 21:10
Official
 Good day Nompumelelo D,  Thank you for your enquiry.  Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.  Kind Regards, 

Vox 
ND
Nompumelelo D's update05 Jun 2022, 10:57
Reviewer Update
@Vox Telecom, any idea when we can expect to receive an update today with regards to the issue being resolved or a technician being sent out to have the matter resolved?
Vox Telecom
Vox Telecom's reply05 Jun 2022, 12:02
Official
Good day Nompumelelo D, 

We have asked that the Support team contact you to update you on the status of the query.

Feedback will be provided soonest.

Kind regards 

Vox

Vox Telecom
Vox Telecom's reply07 Jun 2022, 12:00
Official
Good day,  Nompumelelo D 

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox