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Alzette D'alton
1 reviews | Active since May 2024
08 May 2024, 09:24
Unsatisfactory Response and Lack of Resolution from Vox
I am reaching out to share my experience with Vox and express my disappointment in their handling of a recent situation. After a devastating fire destroyed Sonette's home and her modem along with it, I notified Vox immediately and explained the loss. Despite this, I received no follow-up from Vox after being told they would see what could be done.
To my dismay, Vox billed me for the modem without any prior notice or warning (R 1999.00). This unexpected charge placed me in a difficult position. After receiving the charge, I provided Vox with a fire report as evidence of the incident, highlighting the force majeure clause in their own terms and conditions that should have exempted me from the charge.
When I spoke to a representative on Monday, I was initially told they would still bill me for the modem despite the fire. Only when I mentioned Vox's own terms and conditions did she say she would speak to her boss and see what could be done. Unfortunately, I have yet to hear back from her since.
This lack of communication and transparency is deeply frustrating, especially given the challenging circumstances.
Vox, please uphold your terms and conditions and refund the charge for the lost modem. I urge you to provide a prompt resolution and ensure your customers are treated fairly and with respect during difficult times.
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Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
08 May 2024, 09:53Good day ,Alzette D'alton
Thank you for the review, who is the account holder?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review, who is the account holder?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Vox Telecom's reply08 May 2024, 09:53
Official
Good day ,Alzette D'alton
Thank you for the review, who is the account holder?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review, who is the account holder?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
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Alzette D'alton's updateReviewer Update
08 May 2024, 10:05Thank you for your response.
The situation is quite challenging as I have never received a statement or any account details for this account. The account is under the name Sonette Hill, although for some reason Vox incorrectly listed her as Sonette Son. I have requested multiple times for this to be corrected, but it has not been changed yet.
I am the one who has been paying for this account as it is under my business name. When I called Vox regarding this matter, the representative was able to identify the account using the payment reference number provided: Voxtelecom R***3.
I hope this information helps you locate the account and resolve the issue swiftly.
The situation is quite challenging as I have never received a statement or any account details for this account. The account is under the name Sonette Hill, although for some reason Vox incorrectly listed her as Sonette Son. I have requested multiple times for this to be corrected, but it has not been changed yet.
I am the one who has been paying for this account as it is under my business name. When I called Vox regarding this matter, the representative was able to identify the account using the payment reference number provided: Voxtelecom R***3.
I hope this information helps you locate the account and resolve the issue swiftly.
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Alzette D'alton's update08 May 2024, 10:05
Reviewer Update
Thank you for your response.
The situation is quite challenging as I have never received a statement or any account details for this account. The account is under the name Sonette Hill, although for some reason Vox incorrectly listed her as Sonette Son. I have requested multiple times for this to be corrected, but it has not been changed yet.
I am the one who has been paying for this account as it is under my business name. When I called Vox regarding this matter, the representative was able to identify the account using the payment reference number provided: Voxtelecom R***3.
I hope this information helps you locate the account and resolve the issue swiftly.
The situation is quite challenging as I have never received a statement or any account details for this account. The account is under the name Sonette Hill, although for some reason Vox incorrectly listed her as Sonette Son. I have requested multiple times for this to be corrected, but it has not been changed yet.
I am the one who has been paying for this account as it is under my business name. When I called Vox regarding this matter, the representative was able to identify the account using the payment reference number provided: Voxtelecom R***3.
I hope this information helps you locate the account and resolve the issue swiftly.
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Alzette D'alton's updateReviewer Update
08 May 2024, 10:06Thank you for your response.
The situation is quite challenging as I have never received a statement or any account details for this account. The account is under the name Sonette Hill, although for some reason Vox incorrectly listed her as Sonette Son. I have requested multiple times for this to be corrected, but it has not been changed yet.
I am the one who has been paying for this account as it is under my business name. When I called Vox regarding this matter, the representative was able to identify the account using the payment reference number provided: Voxtelecom R***3.
I hope this information helps you locate the account and resolve the issue swiftly.
The situation is quite challenging as I have never received a statement or any account details for this account. The account is under the name Sonette Hill, although for some reason Vox incorrectly listed her as Sonette Son. I have requested multiple times for this to be corrected, but it has not been changed yet.
I am the one who has been paying for this account as it is under my business name. When I called Vox regarding this matter, the representative was able to identify the account using the payment reference number provided: Voxtelecom R***3.
I hope this information helps you locate the account and resolve the issue swiftly.
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Alzette D'alton's update08 May 2024, 10:06
Reviewer Update
Thank you for your response.
The situation is quite challenging as I have never received a statement or any account details for this account. The account is under the name Sonette Hill, although for some reason Vox incorrectly listed her as Sonette Son. I have requested multiple times for this to be corrected, but it has not been changed yet.
I am the one who has been paying for this account as it is under my business name. When I called Vox regarding this matter, the representative was able to identify the account using the payment reference number provided: Voxtelecom R***3.
I hope this information helps you locate the account and resolve the issue swiftly.
The situation is quite challenging as I have never received a statement or any account details for this account. The account is under the name Sonette Hill, although for some reason Vox incorrectly listed her as Sonette Son. I have requested multiple times for this to be corrected, but it has not been changed yet.
I am the one who has been paying for this account as it is under my business name. When I called Vox regarding this matter, the representative was able to identify the account using the payment reference number provided: Voxtelecom R***3.
I hope this information helps you locate the account and resolve the issue swiftly.
Vox Telecom's replyOfficial
08 May 2024, 11:33Good day, Alzette
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 May 2024, 11:33
Official
Good day, Alzette
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
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Alzette D'alton's updateReviewer Update
08 May 2024, 13:45I recently received a call from your customer service team, informing me that I am not entitled to a refund for a charge of R1999.00. This comes as a shock, especially considering the devastating loss suffered. Despite this tragic event, Vox still deducted the full amount from my account without any prior communication.
It's deeply troubling to find out that Vox would take such action under these circumstances. It's clear that your approach lacks empathy and fails to consider the impact on your customers. This experience has been incredibly disappointing.
It's deeply troubling to find out that Vox would take such action under these circumstances. It's clear that your approach lacks empathy and fails to consider the impact on your customers. This experience has been incredibly disappointing.
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Alzette D'alton's update08 May 2024, 13:45
Reviewer Update
I recently received a call from your customer service team, informing me that I am not entitled to a refund for a charge of R1999.00. This comes as a shock, especially considering the devastating loss suffered. Despite this tragic event, Vox still deducted the full amount from my account without any prior communication.
It's deeply troubling to find out that Vox would take such action under these circumstances. It's clear that your approach lacks empathy and fails to consider the impact on your customers. This experience has been incredibly disappointing.
It's deeply troubling to find out that Vox would take such action under these circumstances. It's clear that your approach lacks empathy and fails to consider the impact on your customers. This experience has been incredibly disappointing.
Vox Telecom's replyOfficial
15 May 2024, 10:58Good day, Alzette
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 May 2024, 10:58
Official
Good day, Alzette
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox