unsatisfactory level of service

I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this complaint hoping for a fast and adequate resolution. My husband has been trying to resolve this issue since the 1st September with unfortunately no one being able to assist us.I have been making numerous calls to vox to assist in getting the line in our recently new home released however this has become a daunting exercise. I have absolutely no contract with Vox however I am getting penalized , The previous owner has given Vox a written letter of confirmation way in advance as per the terms and conditions that are structured between the contract you had with him. I fail to understand as to why I am now being effected when I have absolutely no contract with you as an ISP. You are blocking my line in registering with my preferred ISP.

I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in a top urgent fashion. I also trust that you will take the necessary precautions to prevent such incidents in the future.