HN
Helena N
1 reviews | Active since Dec 2022
08 Dec 2022, 03:33
Unresponsive / Poor Customer Service
I have been with Vox for a year now. We are relocating and had to switch off fibre at old home and active LTE contract for new place. Vox processed my order and sent the router for LTE after I specifically requested that this only be done end December. Now they are billing me double for internet, and sending suspension notices even after 2 consultants told me that they would rectify my account. I’ve sent emails, I’ve called. I am beyond frustrated.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 Dec 2022, 09:47Good day, Helena N
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors department to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors department to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 Dec 2022, 09:47
Official
Good day, Helena N
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors department to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors department to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
HN
Helena N's updateReviewer Update
13 Dec 2022, 10:58Vox, it's nice that you contacted me but I'm still not sorted even after you 'investigated'. I've been struggling for 3 weeks now. Your 'ticketing system' looks like it's just for show, because I have almost 10 tickets open that have had no response. And the call centre has 29 people ahead of me. How on earth is this okay??
HN
Helena N's update13 Dec 2022, 10:58
Reviewer Update
Vox, it's nice that you contacted me but I'm still not sorted even after you 'investigated'. I've been struggling for 3 weeks now. Your 'ticketing system' looks like it's just for show, because I have almost 10 tickets open that have had no response. And the call centre has 29 people ahead of me. How on earth is this okay??