Unresolved Issue with Vox Telecom: Rooter Collection and Billing Dispute

I am sharing my experience with Vox to highlight an ongoing issue and seek resolution.

In February 2024, I canceled my contract with Vox after confirming they could not transfer my Wi-Fi service to my new address due to lack of coverage. The agreement explicitly states that hardware remains the property of Vox and must be returned. It also notes that the full cost of the rooter is only chargeable if the contract is canceled within 12 months, which was not the case with my agreement.

Before moving out, I contacted Vox multiple times to arrange the rooter collection. Despite my efforts, I received no response. Six months after moving out, I was issued an invoice for the rooter. This was surprising, given their lack of action to collect the hardware.

I eventually retrieved the rooter myself and returned it to Vox. However, they now claim that the device I returned is not the one they installed. To address this, I provided them with a photo of the original setup as evidence. I offered to make an official declaration at the police station to confirm the hardware was the same as what was installed.

To date, this issue remains unresolved, and I am frustrated by the lack of accountability and responsiveness from Vox. I urge Vox to honor its contractual obligations, cancel the unjust invoice, and provide better customer service to prevent similar issues for others.