Unresolved Dispute with VOX Telecom – Erroneous Billing, Aborted Cancellation, & Unfair Collection Messaging

I am lodging this complaint to document a deeply unsatisfactory and unresolved experience with VOX Telecom regarding the cancellation and billing of my account (Account ***).

Timeline & Issues

I submitted a written cancellation notice in July 2025 in good faith, believing that my fixed-term contract was concluding and to avoid further billing.

VOX initially communicated that early termination fees app**** based on their contract interpretation — which I disputed.

Rather than communicate a clear outcome, VOX aborted the cancellation internally and continued billing.

Billing continued for August, September, and October 2025, even after I ceased using the service and physically disconnected the equipment.

I disputed these charges repeatedly in writing and clarified that the cancellation process was never properly concluded.

VOX later produced a cancellation confirmation document showing a November 2025 cancellation date that I did not receive at the time, and have not been able to prove was ever communicated to me.

Despite this, VOX continues to assert that billing for a 90-day notice period is valid, and I have now received SMS messages threatening credit reporting unless I pay ~R3,000.

Why This Is Unfair / Problematic

I engaged in clear written communication and acted responsibly to terminate the service, yet VOX mis-handled the cancellation and left the account in a procedural limbo.

The cancellation confirmation was produced only after months of dispute and there is no evidence it was received or agreed to by me when supposedly issued.

I did not use or benefit from the service after July, yet VOX continued billing and is now pressuring me with credit-protection warnings during an ongoing dispute.

This practice feels inconsistent, uniformed, and not aligned with reasonable cancellation processes for consumers.

Other consumers report similar issues with billing, cancellation complications, and poor resolution experiences.

What I Am Seeking

A reasonable and transparent resolution to this dispute

Reversal or waiver of charges app**** during the unresolved cancellation process

Confirmation that no adverse credit reporting will be submitted to any bureau while this remains in dispute

I’m sharing this here to alert other customers and to request that VOX review this matter fairly and responsively — as I have found it difficult to get a satisfactory outcome through standard support and pre-legal correspondence.