Unreliable Service and Support

I am currently a client with VOX for fiber to my home. I have not had any internet for the last two weeks. VOX sent out communications notifying that Ferndale had a fault/outage. While all my neighbors came back online Sunday I have still been down. I called Sunday and was told by Felicia that the matter would be dealt within three days and that she has escalated the matter. I called Monday and was told the same thing. I called Tuesday being day three counting from Sunday and was told the same thing. I than asked to speak to a manager and was put through to Mohammed who said that he would escalate to the Vumatel Manager Franscois Wys who would call me back the same day. That never happened. I again called this morning and was told by Chris that a manager will call me by 12:00 today and assist me - that has not happened. Vox states that they are the most reliable but I have had constant problems with getting service from them. I am a hybrid staff member from the bank since I lost my husband and I have no other means of looking after my child but been home with her during the holidays. This is becoming a problem as I will have to return to the office as I am using my work SIM. I need this sorted out URGENTLY!!!!! This is my reference - Good day, Your Vuma ticket ISP-*** has been assigned to their maintenance team. We are following up and will update you once we have more feedback. Vox ***. This lack of concern for clients and service is unacceptable.