MN
Max N
1 reviews | Active since Dec 2021
17 Nov 2023, 21:48
Unreliable Service and Frustrating Customer Support
I am extremely disappointed with my experience with Vox Telecommunication. My Fibre Line was suspended over a mere R35 debit order issue, and despite paying the outstanding balance promptly and extra.
Efforts to contact their support on WhatsApp have proven futile, and phone calls end abruptly after 20 minutes with no resolution. Despite their claim of 24/7 support, the reality is far from it. This isn't the first time I've faced support issues, and their habit of responding only past 8-9 in the morning is unacceptable.
As someone who depends on a stable internet connection for work, this disruption has been incredibly inconvenient. Vox seems quick to suspend accounts but slow and inefficient in reactivating them. My frustration is beyond words, and I urge others to reconsider choosing Vox Telecommunication for their services.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
17 Nov 2023, 21:57Good day, Max N
Thank you for your review
indly note that the Vox billing is done in advance.
The debit order of 15 Novemver 2023 returned - Debit Order Rejection
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for your review
indly note that the Vox billing is done in advance.
The debit order of 15 Novemver 2023 returned - Debit Order Rejection
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Vox Telecom's reply17 Nov 2023, 21:57
Official
Good day, Max N
Thank you for your review
indly note that the Vox billing is done in advance.
The debit order of 15 Novemver 2023 returned - Debit Order Rejection
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for your review
indly note that the Vox billing is done in advance.
The debit order of 15 Novemver 2023 returned - Debit Order Rejection
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
MN
Max N's updateReviewer Update
17 Nov 2023, 22:12Hello,
After the debit order rejection notification I got earlier. I took immediate action, making a payment both through the portal and on my banking app I made an immediate payment, ensuring my account number was referenced aswell. I've sent proof of payment to both *** and *** too.
Despite my efforts, the service remains suspended. It's critical for my work, and I urge you to expedite the process of allocating the payment to reactivate my account promptly.
Looking forward to a swift resolution.
After the debit order rejection notification I got earlier. I took immediate action, making a payment both through the portal and on my banking app I made an immediate payment, ensuring my account number was referenced aswell. I've sent proof of payment to both *** and *** too.
Despite my efforts, the service remains suspended. It's critical for my work, and I urge you to expedite the process of allocating the payment to reactivate my account promptly.
Looking forward to a swift resolution.
MN
Max N's update17 Nov 2023, 22:12
Reviewer Update
Hello,
After the debit order rejection notification I got earlier. I took immediate action, making a payment both through the portal and on my banking app I made an immediate payment, ensuring my account number was referenced aswell. I've sent proof of payment to both *** and *** too.
Despite my efforts, the service remains suspended. It's critical for my work, and I urge you to expedite the process of allocating the payment to reactivate my account promptly.
Looking forward to a swift resolution.
After the debit order rejection notification I got earlier. I took immediate action, making a payment both through the portal and on my banking app I made an immediate payment, ensuring my account number was referenced aswell. I've sent proof of payment to both *** and *** too.
Despite my efforts, the service remains suspended. It's critical for my work, and I urge you to expedite the process of allocating the payment to reactivate my account promptly.
Looking forward to a swift resolution.
Vox Telecom's replyOfficial
27 Nov 2023, 10:08Good day, Max
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply27 Nov 2023, 10:08
Official
Good day, Max
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox