Unreliable Service

I sent a cancellation request in on the 02 July 2021 as I received a more preferable and faster package option to better suit my households needs from another service provider, I received a email back the same day from Lee-Ann de Beer who confirmed my service will be terminated the last day of August 2021 as per T&C's which I was fine with and accepted. She then advised I had an additional VAS service if I wish to cancel I opted to keep it and will continue paying for that. I then confirmed that my last payment would be end of July 2021. I then received a statement from VOX at the end of august and I then emailed Lee Ann on the 27/08/21 why I received a statement and is my cancellation request still set for the last day of August. I wanted to make double sure as my My husband and I work from home as well as my son are doing online schooling, so I needed to make prior arrangement as it takes 24-48hrs for the new service provider to activate the line once released from VOX. Lee Anne rep**** she will follow up with this as I requested to be cancelled . After Lee - Ann rep**** on the 27th I never received any feedback, I then called her on the 30/08 to her no as per her email and was advised she is busy they will ask her to call me back and no call back. I then sent her another follow up email confirming line deactivation on the 31st August 2021 at 9.58am, I waited whole day and decided to call in, I then got put through to retentions as far as I am concerned I am was not interested in been retained as to my knowledge that should be done when you request a cancellation but it was never done no questions asked so clearly Vox does not value their customers as they don't need to retain customers " I was shocked but not interested just realized I am making the tight move" The consultant I spoke to sounded unsure about my cancellation request and advised someone will get back to me. I called the 01/09 and requested to speak to Lee-Ann they advised I can call on her cell as she is not available, which I did & she advised she me she is picking up her son and she will check her emails I then advise I am still waiting on an update from the 27/08 no call back the 30/08 and no reply to my email 31/08 either so this is really frustrating. she replies the 01st when she gets back to office she will escalate it and get back to me as soon as she gets feedback, I then thank her and explain I need to be advised when this will happen now as I need to make arrangements again as I was thinking it was going to happen the 31st. she says "will do". I email the 02/09 to follow up AGAIN and no response. Today is the 03/09 and still no response from Lee-Ann de Beer whom is an Account Executive. Is this the type of service you guys provide where your clients need to follow up on their own queries??? But I sure is a payment was missed you would be on that poor clients case day in an day out.