CF
Chantall F
1 reviews | Active since Feb 2019
11 Apr 2024, 19:14
Unreliable & POOR service delivery
POOOOR SERVICE DELIVERY!!!! And EMPTY promises. We have been promised since Monday that our service connection would we completed. Each time we phone, we are promised/assured it will be connected and then nothing happens. You claim all calls are recorded, please do review all the many calls we have made over the last few days.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
11 Apr 2024, 19:53Good day Chantall F
Thank you for your review.
Kindly note that the details of your query has been sent to the Projects team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Projects team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply11 Apr 2024, 19:53
Official
Good day Chantall F
Thank you for your review.
Kindly note that the details of your query has been sent to the Projects team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Projects team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
CF
Chantall F's updateReviewer Update
12 Apr 2024, 08:45I am online at the moment and STILL NO ONE HAS AN IDEA of why I am not connected yet???? I am sent from one department to another????
DO YOU EVEN HAVE A CLUE WHAT CUSTOMER SERVICE IS???????????
DO YOU EVEN HAVE A CLUE WHAT CUSTOMER SERVICE IS???????????
CF
Chantall F's update12 Apr 2024, 08:45
Reviewer Update
I am online at the moment and STILL NO ONE HAS AN IDEA of why I am not connected yet???? I am sent from one department to another????
DO YOU EVEN HAVE A CLUE WHAT CUSTOMER SERVICE IS???????????
DO YOU EVEN HAVE A CLUE WHAT CUSTOMER SERVICE IS???????????
Vox Telecom's replyOfficial
16 Apr 2024, 07:44Good day, Chantall
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Apr 2024, 07:44
Official
Good day, Chantall
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox