UNRELIABLE AND *************

The service Vox provides is PATHETIC

I’ve cancelled my monthly fibre with Vox as I was in the process of moving

I went out of my way to convince the new tenants to take over my contract as I did not have any issues with Vox and their customer service is remarkable - BIG MISTAKE

I’ve retracted my cancellation with Vox as my contract was about to end and I did not want to pay a cancellation fee

Everything was sorted out with myself, Vox and the new tenant, I’ve even received an email from Vox notifying me that the cancellation has been retracted.

I went on my bank account and saw that they’ve deducted R1548,99 (WHAT ON EARTH!)

I expect a refund immediately! Or I’ll take it further as I have ALL PROOF ON BLACK AND WHITE!

And don’t expect that I am going to wait 7-14 working days for my refund, I WANT AN IMMEDIATE REFUND!

If this is not done I’ll notify the new tenants and everyone in the estate to cancel their fibre with you guys!