Unproffesional, poor service

They used to be a good company, but these days it is more issues than usual, I was with VOX previously which they did give good service, but since we moved from properties, we went back to VOX as per my previous experience......what a waste of my time, I have been debited/charged for a product that does not work when tested the signal and not even unboxed, they also were supposed to send out a team to test the signal on my property which also did not happen. They refuse to refund me nor come back to me regarding my issue. I would not recommend this company due to their lack of response & service.