AB
Awh B
1 reviews | Active since Apr 2023
13 Apr 2023, 09:50
Unprofessional Vox ****'s
I have a business' account with VOX for many years. Never had any problem up until we short paid R52,90. We missed the email they apparently send us about the rate increase. They suspended our account without any notice. Had to pay the R50 odd IMMEDIATLY with immediate clearance and then it will take 24 hours to reinstate our services. We're a business client and this type of overreach was totally unnecessary. This is besides the point that I "accidently" spoke Afrikaans to the technician and he rudely ended the call.
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Replies (3)
Vox Telecom's replyOfficial
13 Apr 2023, 10:25Good day,Awh B
Please note that the details of your complaint has been sent to the debtors team for assistance.
Notice of suspension was sent 0n 06 April 23 and 11 April 23 to the nominated email address on the account.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
We will provide feedback to you soonest.
Regards
Vox
Please note that the details of your complaint has been sent to the debtors team for assistance.
Notice of suspension was sent 0n 06 April 23 and 11 April 23 to the nominated email address on the account.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
We will provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply13 Apr 2023, 10:25
Official
Good day,Awh B
Please note that the details of your complaint has been sent to the debtors team for assistance.
Notice of suspension was sent 0n 06 April 23 and 11 April 23 to the nominated email address on the account.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
We will provide feedback to you soonest.
Regards
Vox
Please note that the details of your complaint has been sent to the debtors team for assistance.
Notice of suspension was sent 0n 06 April 23 and 11 April 23 to the nominated email address on the account.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
We will provide feedback to you soonest.
Regards
Vox
AB
Awh B's updateReviewer Update
13 Apr 2023, 11:00Maybe you have the wrong email address, but If took you 2 min to send me the bank details via SMS when I made an enquiry from my side. Is R52,90 really worth loosing a business client over? I see you choose to ignore the second part of my complaint, VOX being anti-Afrikaans.
AB
Awh B's update13 Apr 2023, 11:00
Reviewer Update
Maybe you have the wrong email address, but If took you 2 min to send me the bank details via SMS when I made an enquiry from my side. Is R52,90 really worth loosing a business client over? I see you choose to ignore the second part of my complaint, VOX being anti-Afrikaans.
Vox Telecom's replyOfficial
14 Apr 2023, 10:17Goeie dag , Awh B
Die epos adress is dieselle waarheen die fakture en staat gestuur is.
Dankie ons het betaling ontvang en die diens is weer geaktiveer.
Ons is besig om wel ondersoek in te stel oor die swak diens wat u ondervind het , en kan u verseker Vox is nie teen Afrikaans gekant is nie.
Die inligting is ge eskaleer en sal wel ondersoek word.
Indien daar nog iets is waarmee ons kan help , e-pos gerus ***
Vriendelike groete
Vox
Die epos adress is dieselle waarheen die fakture en staat gestuur is.
Dankie ons het betaling ontvang en die diens is weer geaktiveer.
Ons is besig om wel ondersoek in te stel oor die swak diens wat u ondervind het , en kan u verseker Vox is nie teen Afrikaans gekant is nie.
Die inligting is ge eskaleer en sal wel ondersoek word.
Indien daar nog iets is waarmee ons kan help , e-pos gerus ***
Vriendelike groete
Vox
Vox Telecom's reply14 Apr 2023, 10:17
Official
Goeie dag , Awh B
Die epos adress is dieselle waarheen die fakture en staat gestuur is.
Dankie ons het betaling ontvang en die diens is weer geaktiveer.
Ons is besig om wel ondersoek in te stel oor die swak diens wat u ondervind het , en kan u verseker Vox is nie teen Afrikaans gekant is nie.
Die inligting is ge eskaleer en sal wel ondersoek word.
Indien daar nog iets is waarmee ons kan help , e-pos gerus ***
Vriendelike groete
Vox
Die epos adress is dieselle waarheen die fakture en staat gestuur is.
Dankie ons het betaling ontvang en die diens is weer geaktiveer.
Ons is besig om wel ondersoek in te stel oor die swak diens wat u ondervind het , en kan u verseker Vox is nie teen Afrikaans gekant is nie.
Die inligting is ge eskaleer en sal wel ondersoek word.
Indien daar nog iets is waarmee ons kan help , e-pos gerus ***
Vriendelike groete
Vox