JE
Jaco E
1 reviews | Active since Aug 2022
09 Jan 2024, 13:16
unprofessional & useless
Quote was accepted 18/12/2023 and only completed on 05/01/2024 which is 12 working days later. Fiber Line provider did a site install. ONT is connected and working. I have a spare TP Link Wifi router which I connected to the ONT. Asked for connection details. And the response is: We have successfully placed your home Fibre line order. Wasted 45min just to have to leave a voice mail to Vox - Still no response
Helpful (0)
Replies (3)0
Replies (3)JE
Jaco E's updateReviewer Update
09 Jan 2024, 13:20Fiber provider needs to verify your order. They can 2/3 days to approve it, is another status. It is already done Vox...
JE
Jaco E's update09 Jan 2024, 13:20
Reviewer Update
Fiber provider needs to verify your order. They can 2/3 days to approve it, is another status. It is already done Vox...
Vox Telecom's replyOfficial
09 Jan 2024, 13:41Good day, Jaco
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Jan 2024, 13:41
Official
Good day, Jaco
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Jan 2024, 08:38Good day, Jaco
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply11 Jan 2024, 08:38
Official
Good day, Jaco
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox