Unprofessional Service Provider

I wouldn’t even give this company one star if I could avoid it. I relocated to Johannesburg earlier this year and contacted Vox to cancel my contract. I was informed I would need to continue paying until the end of the notice period, which I accepted. They then contacted me to arrange collection of the hardware, and I confirmed that I would be available for them to collect it on a suitable date.

Months later, a courier company in Rustenburg contacted me for collection—despite the fact that I had clearly informed Vox I had moved to Johannesburg and even provided my new address. I explained this again and asked for the hardware to be collected at my current location. That collection never happened.

Now, out of the blue, I receive a billing email from Vox demanding R1,999.00 for the hardware they failed to collect. I called the accounts department and was told I now have to return the equipment via PostNet at my own cost.

Is this how Vox treats former clients? This is absolutely unacceptable and incredibly unprofessional. Why should I be penalized for a failure on your side? There is no accountability or consideration for the customer experience. After this, how could I possibly consider using your services again or recommending you to anyone?