Unprofessional Service from VOX/Frogfoot

We have recently upgraded our line to a 100mps. Over the weekend I noticed that the line speed was between 5 and 10mps.

I tried to contact Vox technical in Port Elizabeth on the Monday, with NOBODY answering the phone. In desperation I went through to sales, and spike to a very helpful lady, who gave me the numbers of 2 people who I could contact, a Sharne, and Bradly. No answer on Sharne's phone, and Bradly was very surprised that I was given his number as he is in the installation section.

I then spoke to a lady by the name of Gezelle, who I think is in the JHB office, about a credit for a service that Im not receiving.

You then get all of the excuses under the sun, as to why you shouldn't get a credit.

To crown it all yesterday afternoon I got a call from a person by the name of Enrico, who was arrogant, and DID NOT LISTEN TO WHAT MY CONCERNS WERE, BUT INSISTED ON DIVERTING THE CONVERSATION TO WHAT HE WANTED TO SAY??????

On top of that I said that I was contemplating going to another service provider, and was told that was my decision???

Immediately on putting the phone down, I got a return call from the same person, and on telling him that he had just phoned me, thought that it was quite amusing!!!!!

I would recommend if looking for a fibre company, to steer away from VOX and FROGFOOT.

They have then got the audacity of putting up advertising marques, in P.E. and running around with flyers, promoting a product that they can't produce.