Unprofessional Service
Hi , Please note that i have decided to got with a different service provider regarding the fibre. Order Number: X*** can be cancelled. My account number is ***. Please cancel the order. I have waiting enough without communication and empty promises.
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Replies (2)
Vox Telecom's replyOfficial
21 Nov 2022, 17:55Good day, Avhashoni D
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply21 Nov 2022, 17:55
Official
Good day, Avhashoni D
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Nov 2022, 10:54Good day, Avhashoni D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the order is currently on hold ,as we await ETA on MetroFibre’s live date
Your Account Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the order is currently on hold ,as we await ETA on MetroFibre’s live date
Your Account Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply24 Nov 2022, 10:54
Official
Good day, Avhashoni D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the order is currently on hold ,as we await ETA on MetroFibre’s live date
Your Account Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the order is currently on hold ,as we await ETA on MetroFibre’s live date
Your Account Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox