UNPROFESSIONAL

My router was suspended for 2 days due to non payment which was unfair because the month before Vox attempted to debit on wrong date. I called in on the 20th Of November spoke to Nashiefa in accounts whom advised i should pay R626 and my services will be reconnected of which i did. My services were still not working and Accounts referred me to Technical Support and i was assisted by George. George did all the neccessary and even escalated to Telkom and Telkom allegedly confirmed that i need to be given a new sim card. Its now 5 days and still the new sim card has not been delivered. How hard can it be to do a sim swap and deliver a sim card? If its courier issues why dont you give me the address to fetch the new sim myself? I work in a call centre environment for an insurance company and with the working from home thing its difficult for me to do my duties with a hotspot from my phone. In which language should i beg and plea that this is urgent? Do you guys think you are treating me fairly?