UNPROFESSIONAL AND WORST SERVICE EVER

On the 3rd June 2022 a email was sent to please change ownership of the service from my daughter in law to my husband (which has still not been done).

We have paid our monthly service fee as normal. We have not had service for 25 days as of today. I have been phoning sending emails and get no joy from Vox or vumatel.

On Friday they changed the Fibre box in the house and said in 30 minutes we will get a sms with a reference number (still awaiting this sms).

Vox informed me that they had sent it to be esculated twice and still nothing has been done. On Monday I phoned vumatel and they said they have not received any escalations from Vox.

The technician that installed the box came on Monday and said the line or box must be configured for it to work properly.

I phoned vumatel again and they said they will send it to the technician and as of today 23rd 11:38 I still have not received or had a call from them to fix this problem.

I am feed up and disgusted with this service.