RS
Richard S
1 reviews | Active since Apr 2019
08 May 2025, 11:23
Unprofessional and harrasing
This Company failed to collect their device counless time after organizing for pick up, suddenly i was invoiced to pay for the device. However i will not be paying it until they pick it up. You threatened to hand me over ro debtors collection, you can go ahead and do that, once i receive a letter from them, i will also prepare a letter or harassment and report you for Defamation or Libel
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 May 2025, 11:40Good day, Richard
Thank you for your review.
Kindly note that the details of this query have been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query have been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply08 May 2025, 11:40
Official
Good day, Richard
Thank you for your review.
Kindly note that the details of this query have been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query have been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 May 2025, 13:14Good day, Richard
From | Vox [***]
To | Mashilo Richard Seletela
Subject | Vox Equipment Return - VOX***3-T1-2
Date Sent | 2025-05-09 07:32:35
Status | Sent Successfully
Dear customer,
Thank you for being a Vox customer - we're sorry to see you go!
Just a quick reminder that, as per our agreement, the Vox-provided hardware needs to be returned since it remains Vox property and isn't part of a rent-to-own arrangement.
Good News: We now have Easy, Free Returns with PostNet that make the return process hassle-free.
You can return the equipment at no cost to you, at any PostNet branch nationwide, within 10 days of your effective cancellation date.
You are also welcome to return it earlier if that's more convenient.
Please return the following items:
- Please have the following Hardware ready for collection:
Fibre router - Model: MT-RBHAP-AC - Serial Number: E5780F0AC12B
-
How to return:
- Find your nearest PostNet branch: https://www.postnet.co.za/stores
- Take the equipment to any PostNet branch in a box.
- Use the following reference for the waybill number: VOX***3
If there is no PostNet available in your area, please email *** so we can then arrange for a courier to collect your stock (1 free collection attempt). Please include your collection and contract details with preferred collection date (normal working hours Monday-Fridays)
Important Notice:
If the hardware is not returned, you will be charged the hardware replacement value, and ownership of the hardware will be transferred to you.
If you need any assistance or have questions, please contact our Support Centre our customer support team is happy to help.
T: ***
E: ***
WA: ***
Kind regards,
The Vox Team
From | Vox [***]
To | Mashilo Richard Seletela
Subject | Vox Equipment Return - VOX***3-T1-2
Date Sent | 2025-05-09 07:32:35
Status | Sent Successfully
Dear customer,
Thank you for being a Vox customer - we're sorry to see you go!
Just a quick reminder that, as per our agreement, the Vox-provided hardware needs to be returned since it remains Vox property and isn't part of a rent-to-own arrangement.
Good News: We now have Easy, Free Returns with PostNet that make the return process hassle-free.
You can return the equipment at no cost to you, at any PostNet branch nationwide, within 10 days of your effective cancellation date.
You are also welcome to return it earlier if that's more convenient.
Please return the following items:
- Please have the following Hardware ready for collection:
Fibre router - Model: MT-RBHAP-AC - Serial Number: E5780F0AC12B
-
How to return:
- Find your nearest PostNet branch: https://www.postnet.co.za/stores
- Take the equipment to any PostNet branch in a box.
- Use the following reference for the waybill number: VOX***3
If there is no PostNet available in your area, please email *** so we can then arrange for a courier to collect your stock (1 free collection attempt). Please include your collection and contract details with preferred collection date (normal working hours Monday-Fridays)
Important Notice:
If the hardware is not returned, you will be charged the hardware replacement value, and ownership of the hardware will be transferred to you.
If you need any assistance or have questions, please contact our Support Centre our customer support team is happy to help.
T: ***
E: ***
WA: ***
Kind regards,
The Vox Team
Vox Telecom's reply12 May 2025, 13:14
Official
Good day, Richard
From | Vox [***]
To | Mashilo Richard Seletela
Subject | Vox Equipment Return - VOX***3-T1-2
Date Sent | 2025-05-09 07:32:35
Status | Sent Successfully
Dear customer,
Thank you for being a Vox customer - we're sorry to see you go!
Just a quick reminder that, as per our agreement, the Vox-provided hardware needs to be returned since it remains Vox property and isn't part of a rent-to-own arrangement.
Good News: We now have Easy, Free Returns with PostNet that make the return process hassle-free.
You can return the equipment at no cost to you, at any PostNet branch nationwide, within 10 days of your effective cancellation date.
You are also welcome to return it earlier if that's more convenient.
Please return the following items:
- Please have the following Hardware ready for collection:
Fibre router - Model: MT-RBHAP-AC - Serial Number: E5780F0AC12B
-
How to return:
- Find your nearest PostNet branch: https://www.postnet.co.za/stores
- Take the equipment to any PostNet branch in a box.
- Use the following reference for the waybill number: VOX***3
If there is no PostNet available in your area, please email *** so we can then arrange for a courier to collect your stock (1 free collection attempt). Please include your collection and contract details with preferred collection date (normal working hours Monday-Fridays)
Important Notice:
If the hardware is not returned, you will be charged the hardware replacement value, and ownership of the hardware will be transferred to you.
If you need any assistance or have questions, please contact our Support Centre our customer support team is happy to help.
T: ***
E: ***
WA: ***
Kind regards,
The Vox Team
From | Vox [***]
To | Mashilo Richard Seletela
Subject | Vox Equipment Return - VOX***3-T1-2
Date Sent | 2025-05-09 07:32:35
Status | Sent Successfully
Dear customer,
Thank you for being a Vox customer - we're sorry to see you go!
Just a quick reminder that, as per our agreement, the Vox-provided hardware needs to be returned since it remains Vox property and isn't part of a rent-to-own arrangement.
Good News: We now have Easy, Free Returns with PostNet that make the return process hassle-free.
You can return the equipment at no cost to you, at any PostNet branch nationwide, within 10 days of your effective cancellation date.
You are also welcome to return it earlier if that's more convenient.
Please return the following items:
- Please have the following Hardware ready for collection:
Fibre router - Model: MT-RBHAP-AC - Serial Number: E5780F0AC12B
-
How to return:
- Find your nearest PostNet branch: https://www.postnet.co.za/stores
- Take the equipment to any PostNet branch in a box.
- Use the following reference for the waybill number: VOX***3
If there is no PostNet available in your area, please email *** so we can then arrange for a courier to collect your stock (1 free collection attempt). Please include your collection and contract details with preferred collection date (normal working hours Monday-Fridays)
Important Notice:
If the hardware is not returned, you will be charged the hardware replacement value, and ownership of the hardware will be transferred to you.
If you need any assistance or have questions, please contact our Support Centre our customer support team is happy to help.
T: ***
E: ***
WA: ***
Kind regards,
The Vox Team