Unprofessional and disregard of brand loyalty

Betrayal of loyalty and disgusting customer service. Dealing with a large company like Vox, one would expect professionalism. Instead you get transferred from Department to Department, with no one being helpful. Asking for the problem to be escalated, and to speak to a manager, gets your call transferred to a busy line, which then ends the call. If the only way I can speak to someone that can assist and know how to help is via an online site like this, I hope it is taken serious. Without informing me verbally or in writing, my email account was de-activated, losing all my email messages for the past 6 years. All their correspondence to me was in my email, that was blocked by Vox. So by missing a debit order, they chose to cancel my email account and let me lose years of emails, all without informing me. Or informing me on the email address that they blocked to me.